FAQs

Frequently Asked Questions

Do you deliver internationally?

• Yes, we do. Please ensure that you enter your FULL address in English including zip codes, city's, states to avoid any confusion.

• Your orders tracking number will be emailed to you, where you can track when your package left the UK and arrived in your destination.

• Your order will require a signature, so be aware of your local post offices/depos in case you aren’t in at the time of delivery.

   

How much is shipping?

• Free shipping on all UK orders.

• Shipping costs will be calculated at checkout & are stated below, we use the Royal Mail postage service.

 

When will my order arrive?

• UK orders will arrive within 2-5 working days from your order date. Please note there may be delays due to the current pandemic. 

• International orders will typically arrive within 10-15 working days from your order date.

 

I think my mail is lost - I haven't received my delivery yet?

• We can’t be held responsible for lost mail. If you have not yet received your items we recommend you contact us for further information on how to make a claim.

• More details can be found here: https://www.royalmail.com/retail-compensation-policy-loss​

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Can I return/exchange my items?

• We offer refunds on faulty/damaged items within 30 days of purchasing. Please contact us at hello@geople.co.uk

• We offer exchanges on items that are still in the original packaging and not damaged. Please email us to make an exchange.

   

How can I contact you?

• Easy! Send us an email at hello@geople.co.uk

•  For wholesale enquires please contact us at hello@geople.co.uk